Miss Runway wants all our girls to be completely and utterly in love with their purchase. So if for whatever reason you are not completely satisfied with your item, you're welcome to send it back for a store credit.
Please note, Miss Runway Boutique does not offer refunds for returned item/s.
In accordance with Australian consumer law, we will only provide a refund if the item is faulty and cannot be repaired or replaced. It is at the wholesaler's discretion if an item is deemed faulty which Miss Runway Boutique will first need to check before agreeing to a refund.
CONDITIONS ON RETURNS
We do not provide refunds but will issue an online store credit. You can use your store credit to purchase an alternative size or product. Our store credits are valid for 6 months. We do not send out items for exchanges.
Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
In order for us to provide you with a store credit, it must meet the following conditions:
All our returns are processed within 3-5 business days by our friendly staff. Once our team has inspected the garment, they will then contact you via email to provide you with your store credit.
Note: Our team will inspect the return before we issue a store credit. Miss Runway Boutique reserves the right to refuse the return if it does not meet the above conditions. You will be notified via email if your item did not meet our returns conditions.
HOW TO RETURN A FAULTY ITEM
We are sincerely sorry to hear that there was a manufacturing fault with your garment!
Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control.
In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.
|BUST||80cm – 82cm||83cm – 85cm||87cm – 89cm||91cm – 93cm||95cm – 97cm|
|WAIST||60cm – 62cm||63cm – 65cm||67cm – 69cm||71cm – 73cm||75cm – 77cm|
|HIP||88cm – 90cm||91cm – 93cm||95cm – 97cm||99cm – 101cm||103cm – 105cm|
Depending on the style and/or the material of the clothing, sizing may vary.
So if you have any enquiries about sizes on a particular dress or are unsure of your size please feel free to contact us at firstname.lastname@example.org
To save you the hassle of ordering the wrong size for your body, here's a simple way to get accurate measurements of yourself.
Grab a tape measure and stand in front of a full-length mirror. Be sure to take your measurements undressed or in your underwear only.
Stand straight and pull the tape measure close to your body, but not too tight!
For best and more accurate results, have a friend take the measurements for you.
We understand that not being able to physically try on our garments can be hard when making your purchase. If you are unhappy with the size or fit of your purchase you can return or exchange it as long as it meets all our return and exchange policy requirements.
Please refer to our "RETURNS" section for further information.
Measure the bust line at the fullest part of your chest. Stand naturally with your heels together and arms resting by the side of your body. Position the tape so that it covers the widest part of your back and the fullest part of your chest.
Place your hands at your natural waistline. This is where the tape should be positioned. If you cannot find your natural waist, stand with your feet slightly apart and bend to the side. Where your waist creases is the natural waist.
Stand naturally with your heels together in a relaxed pose. Measure with the tape.