Miss Runway wants all our girls to be completely and utterly in love with their purchase. So if for whatever reason you are not completely satisfied with your item, you're welcome to send it back for a store credit.
Please note, Miss Runway Boutique does not offer refunds for returned item/s.
In accordance with Australian consumer law, we will only provide a refund if the item is faulty and cannot be repaired or replaced. It is at the wholesaler's discretion if an item is deemed faulty which Miss Runway Boutique will first need to check before agreeing to a refund.
CONDITIONS ON RETURNS
We do not provide refunds but will issue an online store credit. You can use your store credit to purchase an alternative size or product. Our store credits are valid for 6 months. We do not send out items for exchanges.
Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
In order for us to provide you with a store credit, it must meet the following conditions:
- Items must be received within 14 days of receiving the parcel for domestic and 21 days for international orders
- Be received in its original resell-able condition - unworn, unwashed and with all tags & original packaging (i.e- shoe boxes) intact.
- Must be a full-priced item (We do not accept returns on sale items or items used with a promotional code)
- We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons.
- Incorrect sizing or colour selection is not considered as a fault.
- A 20% Restocking fee will be subtracting from the store credit if it does not meet our conditions and is returned to us without prior approval.
- All shipping costs will not be refunded or credited.
- Any items purchased with our complimentary free shipping that is returned to us, will have the full shipping cost deducted from the store credit. $10 within Australia and $20 International.
- All return shipping to Miss Runway Boutique will be covered by the customer. We recommend sending returns via registered post as we do not accept responsibility for lost items.
- Read and fill in the returns forms printed on the back of your invoice and include this with your returned item/s.
All our returns are processed within 3-5 business days by our friendly staff. Once our team has inspected the garment, they will then contact you via email to provide you with your store credit.
Note: Our team will inspect the return before we issue a store credit. Miss Runway Boutique reserves the right to refuse the return if it does not meet the above conditions. You will be notified via email if your item did not meet our returns conditions.
HOW TO RETURN A FAULTY ITEM
We are sincerely sorry to hear that there was a manufacturing fault with your garment!
Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control.
In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.
- Please email email@example.com with photos of your faulty item, your invoice number & full name.
- Item must be sent back to Miss Runway within 14 days (21 days for international orders) of receiving our email confirmation.
- Read and fill in the returns form printed on the back of your invoice and include this with your returned item/s.
- Our team will inspect the garment and process either a refund, replacement or a store credit 3-5 business days.
- You will be notified by email with the outcome of your return assessment.