Frequently Asked Questions

We dispatch any in stock items within 24-48 hours. We allow a 48 hour timeframe just in case there are stock issues or the items are not 100% perfect before we send them out. Majority of orders placed before 12pm AEST weekdays will be dispatched the same day.

Please note all orders placed after 12pm AEST on Friday, on a weekend or during a public holiday, will be posted the next business day. 

Some in stock formal gowns may require more time for packaging.

Shipping timeframes depend on where you are located and which shipping method is selected at the time the order was placed. Please see our shipping page for your location and timeframes. 

https://missrunway.com.au/pages/shipping

To calculate more accurate delivery times, please visit the following Australia Post link. Simply enter the parcel "from" location as Camira, QLD 4300 and your "to" suburb or postcode.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

* Please note, that shipping timeframes are not guaranteed and we are not responsible for any delays that are beyond our control.

Shipping costs are determined by your location and the chosen shipping method at the time of your order placement. For detailed information on shipping rates and options, please visit our shipping page https://missrunway.com.au/pages/shipping

Free Shipping

We offer free shipping on orders meeting the following thresholds:

  • Australia: Orders over $150
  • New Zealand, USA, Canada: Orders over $200
  • Rest of the World: Orders over $400

Feel free to explore our Shipping Page for more details about our shipping policies.

We offer world wide shipping. 

For some brands such as Two Sisters the Label, we will have an approximate date listed in the product discription as to when it is expected to arrive at our warehouse. For other brands such as Jadore, Nicoletta, Tania Olsen, MRB The Label, Dream Dresses and Tina Holly, the date of when the item will arrive will be a specified time frame from when you place the order (for example MRB The Label takes approximately 6-8 weeks to arrive in store after you've purchased).

  • All Pre-Orders require full payment at the time of order.
  • Applies only to items marked as "Pre-Order" beside the name or size. 
  • All pre-orders can not be cancelled.
  • By placing a pre-order, you accept the above terms.

We will be sure to contact you if there are any further delays to your expected arrival time.

Please note that if you have purchased multiple items in one transaction (some of which may be pre-order and some of which may be in-stock), we will only send out your items once they have all arrived in store.

Hassle-Free Returns Made Easy

We understand that sometimes you may not be entirely satisfied with your purchase. No worries! Our return process is designed to make it simple and stress-free for you.

What to Expect:

  • If, for any reason, you're not completely satisfied with your item, you can return it for a store credit, exchange or refund (conditions apply)

  • Please ensure that all tags remain attached to the item when initiating the return.

  • To start the return process, simply visit our revamped return page, which has been upgraded to streamline the entire process, ensuring your experience is as easy and stress-free as possible.

Please send the returned item/s to: 

Miss Runway Boutique Returns

10 Pilny Street

Camira

Queensland, Australia, 4300

Refund Policy:

  • We offer refunds for all full-price items.

  • Please note that all refund requests will be subject to a 15% restocking fee, which will be deducted from the original purchase price excluding any shipping paid, unless the item is faulty.

  • This exludes any formal styles that have been ordered in exclusively for you. 
We are sincerely sorry to hear that there was a manufacturing fault with your garment!
 
Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. 
In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.

- Please email shop@missrunway.com.au with photos of your faulty item, your invoice number & full name 

Please note the follow reasons are NOT considered to be faults:
  • Colour variation from online image
  • Slight design variation, e.g. placement of lace
  • Slight size variation
  • Minor imperfections, e.g. loose threads (anything they can easily be cut off with scissors), crease marks etc
  • Customer's subjective opinions on product quality and preference
  • Self-inflicted damage to the product including fabric tear while trying on

If the sizing or style doesn't suit you, you can easily initiate an exchange through our online returns portal. Please take note of the following:

  1. Exchange items will be reserved once the return postage is paid.

  2. Complete all necessary steps on the portal, including printing the return label. Be sure to return the items within 7 days to secure the new item.

  3. Upon receiving your returned item, we will send you an invoice for the shipping cost of the replacement item. Your order will be shipped once this shipping fee is paid.

Formal Store Appointments

Q: Is your Formal Store open for walk-ins?: Our Formal Store operates by appointment only. To schedule an appointment, please use the following link: Book an Appointment. 

Q: How many appointments should I book if there is more one person trying on: We require one booking per person for trying on items in our Formal Store.

Q: Where is your Formal Store located?: Our Formal Store is conveniently situated just outside Indooroopilly Shopping Centre at the following address:

Shop 9/366 Moggill Road, Indooroopilly, QLD 4068

If you have any additional questions or need further assistance, please feel free to contact us.

 

Dress Registration Policy

To avoid duplicate selections, we register all dresses sold In-Store. During your appointment check-in, our stylist will inform you that we do not sell the same dress in the same color. However, we may sell the same dress in a different color to ensure a wider variety of styles is available to our customers. This helps us avoid running out of options and ensures a unique selection for each customer.

Please be aware that dresses purchased online are not automatically registered. If you would like to register an online purchase to prevent any duplicate selections, we kindly request that you call our store. This will ensure a smooth process and help us avoid any double-ups.

Appointment Duration Policy

During peak times, appointments are strictly limited to one hour due to our limited availability of 6 change rooms. Please be mindful of your appointment time and exit promptly if it runs over to accommodate the next scheduled appointment. However, if our schedule allows, we are happy to extend your appointment if we are not fully booked.

Rescheduling or Cancelling Appointments

To assist us in providing the best service to all our customers, we kindly request that you provide ample notice if you need to reschedule or cancel your appointment. Please use the "reschedule" or "cancel" button in your appointment confirmation email at least two hours in advance if you are unable to make your scheduled appointment. This will help us accommodate other customers and adjust our staff schedules accordingly.

Late Arrival Policy

We understand that traffic can be unpredictable. If you find yourself running late for your appointment, we kindly request that you call our store to inform us. This way, we can ensure your appointment slot is not given away to another customer.

Please call us on 0432 171 152.

Preparing for Your Appointment

To ensure a productive and enjoyable appointment, we recommend the following steps:

  1. Research Our Collection: Visit our website and explore our collection. If you find specific dresses you'd like to try, take screenshots to show our friendly staff at the beginning of your appointment. This will help streamline your try-on experience.

  2. Bring Your Formal Shoes: If you already have your formal shoes, we highly suggest bringing them along. Trying them on with the dresses can help you make the best choice for your outfit.

  3. Color Preferences: Let us know if you have any color preferences or if there are colors you'd prefer to avoid. This information will help us recommend styles that align with your criteria.

  4. Pinterest Inspiration: If you have a Pinterest board dedicated to formal fashion, please share it with your stylist. This will provide valuable insights into your preferred style, making it easier for our staff to assist you effectively.

 

 

 

 

Alterations Service

While we do not offer in-store alterations, we have conducted thorough research to identify reliable alteration specialists who can assist with any dress amendments. Our friendly staff will provide you with recommendations for alterationists based on your location at the time of purchase. Rest assured, we're here to guide you through the process and ensure your dress fits perfectly.

Available Dress Sizes

We offer a range of dress sizes in-store for you to try on, spanning from size 2 to 24. Additionally, we have the capability to order other sizes if needed. Our goal is to provide you with the best options to ensure a perfect fit for your special occasion.

 

Taking Photos During Try-Ons

We encourage all our customers to take photos while trying on dresses. This allows you to revisit the images during your decision-making process, helping you make the best choice for your special occasion. Feel free to capture the moments and styles you love!

Please contact us on +61 435 826 191 during business hours or send us an email at shop@missrunway.com.au out of hours after placing your order. Where possible we may be able to amend your order before the dispatch process begins. Once the order has been processed and prepared for shipping, unfortunately we cannot make any changes to your order. 

If one of our products is marked as a Pre-Order, it means we currently do not have the item in stock. Pre-order information is available under the product description with an estaimated delivery timeframe. Please refer to the individual item listings for further information. All pre-order items will be dispatched once stock arrives to our warehouse.

More information can be found on our website: https://missrunway.com.au/pages/pre-order-information

If your order has not yet been picked and packed, you certainly can! You will be issued with a gift card for the value of the item/s you would like to cancel. As this is change of mind we cannot offer a refund. This policy also applies to pre-order items. If you have any questions about pre-ordering an item or cancelling your pre-order, please email our team at shop@missrunway.com.au

Yes, we are located in the following locations in Queensland, Australia. 

Our Miss Runway Boutique store stocks all of our party and cocktail items.

The store address is: 

Orion Springfield Central Shopping Centre. Shop 52, 1 Main Street, Springfield Central, Queensland, Australia, 4300. Phone: +61 435 180 954

Our Miss Runway Formal store stocks all of our formal gowns (floor length gowns only amd by appointmnet only).

The store address is located just outside of Indooroopilly Shopping Centre:

Shop 9/366 Moggill Road Indooroopilly, Queensland, Australia, 4068. Phone: +61 432 171 152

We stock most of our items between our two stores. If you have seen something specific online that you would like to try on, please contact out store to see if it is available.

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