Help Center



Do I need an appointment to try on at your formal store?

Do you keep a in store registry to prevent double ups?

How long does my appointment go for?

How do I reschedule or cancel my order?

What should I do if I'm running late to my appointment?

What should I do in preparation for my appointment.

Do you offer in house dress alterations

What sizes do you stock?

Are we allowed to take photos?


How long before my order is dispatched?

How long does shipping take?

What are the shipping costs?

Which countries do you ship to?

I ordered a Pre-Order item, when can I expect it to arrive?


How do I return an item?

Can I get a refund?

I think my item is faulty. What should I do?

The size doesn't fit. Can I exchange?