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Help Center

FAQ

SHIPPING

Can I cancel my order?

How long before my order is dispatched?

How long does shipping take?

What are the shipping costs?

I ordered a Pre-Order item, when can I expect it to arrive?

What if my parcel gets lost or damaged?

My item was returned to sender. What happens next?

How do I track my order?

RETURNS

How do I return an item?

Which items am I allowed to return?

What happens when I return an item?

Can I get a refund?

I think my item is faulty. What should I do?

Do you refund postage costs?

Can I return an online purchase in-store?

The size doesn't fit. Can I exchange?

Will I be charged a restocking fee?

ORDERS

Can I make changes to my order?

What does Pre-Order mean and how does it work?

How do I know if the sizing is correct?

What are your payment methods?

STORE

Do you have a physical store?

Do I need to book an appointment?

Which items from online do you have in-store?