Frequently Asked Questions
How do I return an item?
Hassle-Free Returns Made Easy
We understand that sometimes you may not be entirely satisfied with your purchase. No worries! Our return process is designed to make it simple and stress-free for you.
What to Expect:
- If, for any reason, you're not completely satisfied with your item, you can return it for a store credit, exchange or refund (conditions apply)
- Please ensure that all tags remain attached to the item when initiating the return.
- To start the return process, simply visit our revamped return page, which has been upgraded to streamline the entire process, ensuring your experience is as easy and stress-free as possible.
Please send the returned item/s to:
Miss Runway Boutique Returns
Shop 2B, 110 Kortum Drive, Burleigh Heads
Queensland, Australia, 4220
What happens when I return an item?
Once received by our team, we will process it within 48 hours excluding weekends and public holidays. Once the garment is thoroughly checked and meets our return requirements, you will receive an email from us confirming your return has been received along with your store credit amount. You will be able to use your store credit at any point from then within a period of 36 months.
More information about returns can be found on our Returns page.
I think my item is faulty. What should I do?
We are sincerely sorry to hear that there was a manufacturing fault with your garment! Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.
- Please email shop@missrunway.com.au with photos of your faulty item, your invoice number & full name
Please note the follow reasons are NOT considered to be faults:
- Colour variation from online image
- Slight design variation, e.g. placement of lace
- Slight size variation
- Minor imperfections, e.g. loose threads (anything they can easily be cut off with scissors), crease marks etc
- Customer's subjective opinions on product quality and preference
- Self-inflicted damage to the product including fabric tear while trying on
Do you refund postage costs?
All shipping costs will not be refunded or credited as stated in our policy. Any items purchased with our complimentary free shipping that is returned to us, will have the full shipping cost deducted from the store credit. $10 within Australia and $20 International from the store credit or refund.
Can I return an online purchase in-store?
Yes, absolutely! Pop in anytime to our Miss Runway Boutique store with the item/s you wish to return and your receipt which was included in the package.