What is a Pre-Order?If one of our products is marked as a Pre-Order, it means we don't currently have the item with us, but we can get it here for you. For some brands such as Two Sisters the Label, we will have an approximate date listed on the product as to when it is expected to arrive in store. For other brands such as Jadore, Keooula and Dream Dresses, the date of when the item will arrive will be a specified time frame from when you place the order (for example Keooula takes approximately 2 weeks to arrive in store after you've purchased). Online Pre-Orders require full payment at the time of order. Only items marked as "Pre-Order" beside the name or size option can be Pre-Ordered with us.
When will I receive my order?
As previously mentioned, the time frame for your order delivery varies with the different brands. You can find out what brand your product is on its specific product page on our website (the below image shows that the brand for the Nina Two Piece Full Skirt Gown is Keooula as listed beneath the product name):
Two Sisters the Label
The expected date of delivery will be listed under the product description for all Two Sisters the Label products. These are all different so be sure to check each specific product! You may have to scroll down the page and look on the right hand side to find this information. Please note that the date of delivery is when the product will arrive in our Indooroopilly store and any postage time frames are additional on top of that.
As Keooula is a made to order local label, the designer will begin making your purchase soon after your order is placed. It takes approximately two weeks (10 business days) for Keooula to make and deliver your purchase to our Indooroopilly store, after which time we will send it out to you. It may take slightly longer to make your order if there is not enough available fabric and more has to be ordered in, in which case we will contact you to let you know of the delay.
When you order a product from Dream Dresses with us, we will have to contact our supplier to have it delivered to us at our Indooroopilly store. It takes approximately two weeks (10 business days) for it to arrive to us after we contact our supplier, after which time we will send it out to you.
Please contact us before you place a Pre-Order with Jadore so we can let you know how long it will take to arrive. If Jadore has your product in stock in one of their warehouses around Australia, we can have it shipped to us at our Indooroopilly store within one week (5 business days), after which time we will send it out to you. If your order is not in stock at the warehouse and has to be especially made for you, this can take between 12 and 14 weeks to happen and be delivered to us. We can place a rush order for you if you need your order sooner than this time frame for a $50 extra fee. A rush order takes between 6 and 8 weeks to be made and delivered to us. Our team can answer any questions you may have about the Jadore Pre-Order process and let you know what your time frame for delivery will be. PH 0435 826 191.