What is a Pre-Order?If one of our products is marked as a Pre-Order, it means we don't currently have the item with us, but we can get it here for you. For some brands such as Two Sisters the Label, we will have an approximate date listed on the product as to when it is expected to arrive in store. For other brands such as Jadore, Nicoletta, Tania Olsen, MRB The Label, Dream Dresses and Tina Holly, the date of when the item will arrive will be a specified time frame from when you place the order (for example MRB The Label takes approximately 6-8 weeks to arrive in store after you've purchased).
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When will I receive my order?The time frame for your pre-order delivery varies for different brands. We specify the timeframe under each product description. Please read carefully so you are aware of our pre-order timeframe. Two Sisters the LabelThe expected date of delivery will be listed under the product description for all Two Sisters the Label products. These are all different so be sure to check each specific product! You may have to scroll down the page and look on the right hand side to find this information. Please note that the date of delivery is when the product will arrive to out HQ and any postage time frames are additional on top of that.
MRB The LabelAs MRB The Label is a made locally, the manufacturer will begin making your purchase soon after your order is placed. It takes approximately four weeks for your order to be delivered to our store, after which time we will call you and let you know it has arrived or send it out to you if you have placed your order online. It may take slightly longer to complete your order if there is a fabric shortage and our designers will need to order more in, in which case we will contact you to let you know of the delay.
Dream DressesWhen you order a product from our Dream Dresses range, we will place the order our supplier. It takes approximately four to six weeks for your order to be delivered to our store, after which time we will call you and let you know it has arrived or send it out to you if you have placed your order online.
Jadore & NicolettaPlease contact us before you place a Pre-Order with Jadore so we can let you know how long it will take to arrive. If Jadore has your product in stock in one of their warehouses around Australia, we can have it shipped to us at our within 3 - 5 business days), after which time we will call you and let you know it has arrived or send it out to you if you have placed your order online. If your order is not in stock at the warehouse and has to be especially made for you, this can take between 14 and 16 weeks to happen and be delivered to us. We can place a rush order for you if you need your order sooner than this time frame for a $50 extra fee. A rush order takes between 8 and 10 weeks to be made and delivered to us. Our team can answer any questions you may have about the Jadore Pre-Order process and let you know what your time frame for delivery will be. PH 0435 826 191.
Tania Olsen DesignPlease contact us before you place a Pre-Order with Jadore so we can let you know how long it will take to arrive. If Jadore has your product in stock in one of their warehouses around Australia, we can have it shipped to us at our within 3 - 5 business days), after which time we will call you and let you know it has arrived or send it out to you if you have placed your order online. If your order is not in stock at the warehouse and has to be especially made for you, this can take between 16 and 18 weeks to happen and be delivered to us. We can place a rush order for you if you need your order sooner than this time frame for a $50 extra fee. A rush order takes between 10 and 12 weeks to be made and delivered to us. Our team can answer any questions you may have about the Tania Olsen Design Pre-Order process and let you know what your time frame for delivery will be. PH 0435 826 191.
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Frequently Asked Questions
How do I return an item?
Hassle-Free Returns Made Easy
We understand that sometimes you may not be entirely satisfied with your purchase. No worries! Our return process is designed to make it simple and stress-free for you.
What to Expect:
- If, for any reason, you're not completely satisfied with your item, you can return it for a store credit, exchange or refund (conditions apply)
- Please ensure that all tags remain attached to the item when initiating the return.
- To start the return process, simply visit our revamped return page, which has been upgraded to streamline the entire process, ensuring your experience is as easy and stress-free as possible.
Please send the returned item/s to:
Miss Runway Boutique Returns
Shop 2B, 110 Kortum Drive, Burleigh Heads
Queensland, Australia, 4220
What happens when I return an item?
Once received by our team, we will process it within 48 hours excluding weekends and public holidays. Once the garment is thoroughly checked and meets our return requirements, you will receive an email from us confirming your return has been received along with your store credit amount. You will be able to use your store credit at any point from then within a period of 36 months.
More information about returns can be found on our Returns page.
I think my item is faulty. What should I do?
We are sincerely sorry to hear that there was a manufacturing fault with your garment! Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.
- Please email shop@missrunway.com.au with photos of your faulty item, your invoice number & full name
Please note the follow reasons are NOT considered to be faults:
- Colour variation from online image
- Slight design variation, e.g. placement of lace
- Slight size variation
- Minor imperfections, e.g. loose threads (anything they can easily be cut off with scissors), crease marks etc
- Customer's subjective opinions on product quality and preference
- Self-inflicted damage to the product including fabric tear while trying on
Do you refund postage costs?
All shipping costs will not be refunded or credited as stated in our policy. Any items purchased with our complimentary free shipping that is returned to us, will have the full shipping cost deducted from the store credit. $10 within Australia and $20 International from the store credit or refund.
Can I return an online purchase in-store?
Yes, absolutely! Pop in anytime to our Miss Runway Boutique store with the item/s you wish to return and your receipt which was included in the package.