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Australian Domestic Shipping

After the order is processed and packed, it takes between 2-6 business days for standard shipping and 1-3 business days for express shipping if you are in a major metro areas. For all regional areas, please allow between 3-7 business days for your order to arrive. All orders placed after 12pm AEST on Friday, on a weekend or during a public holiday, will be posted the next business day. 

If for some reason you do not receive your purchase within 7 business days of placing your order please email shop@missrunway.com.au with your full name and your order number. We will follow up on your purchase immediately!

Orders that are delivered to your shipping address while no one is home will be left at an Australia Post office (usually your local one) or one specified on a card left in your letterbox.

 International Shipping

Note: When ordering from countries outside of Australia, duty and taxes may be payable by you depending on the rules governed by the country you are importing to.

Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay delivery.

 Please Note

Domestic:

If an incorrect shipping address is provided by the customer during the checkout process, the order will be returned to Miss Runway Boutique and we reserves the right to charge the customer a re-shipping fee of $10 for all Australian orders. Should a credit be issued for the returned item, the full shipping cost will be deducted from the credit. This cost is $10 for all Australian orders and $20 for all formal gowns within Australia.

We are not responsible for lost or stolen packages or packages delayed in transit. 

Please note that all delivery times are estimated. Miss Runway Boutique does not guaranteeing delivery dates.

International:

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the shipping company.

All prices listed on our site are charged to your credit/debit card or PayPal in Australian Dollars. The bank that has issued your card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator. Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

If for some reason you do not receive your purchase within the specified timeframe for your country, please email shop@missrunway.com.au with your full name and your order number. We will follow up on your purchase immediately!

If an incorrect shipping address is provided by the customer during the checkout process, the order will be returned to Miss Runway Boutique and we reserves the right to charge the customer a re-shipping fee of $30 for all International orders. Should a credit be issued for the returned item, the full shipping cost will be deducted from the credit. This cost is $20 and $30 for all formal gowns.

A re-shipping fee of $30 for all international orders returned to us due to it been unclaimed by the carrier will be charged to the customer. Please contact your local postal service for any disputes with attempted deliveries.

We are not responsible for lost or stolen packages or packages delayed in transit. 

Please note that all delivery times are estimated. Miss Runway Boutique does not guarantee delivery dates.

 Parcel Protection

At Miss Runway Boutique we always do our best to ensure your parcel arrives to you safely, but just incase we can now offer our customers transit insurance for your peace of mind. 

You must contact us and make a claim within 7 business days otherwise the policy will be void.

WHAT IS COVERED BY THIS POLICY

Parcels lost in transit

If your parcel is not delivered within the normal time frames specified by Australia Post, please contact customer service team and we will open an investigation on your behalf. Once the investigation is closed (can take up to 10 business days) we will consider this a "missing parcel." Miss Runway Boutique will replace any items that are still available in the warehouse and credit you for the items we no longer have. Please note we DO NOT refund. This policy offers a replacement of items and a credit ONLY. If you no longer wish to get replacement items you can opt for a full credit. 

Parcel delivered to incorrect address

If your parcels tracking says it has been delivered to the incorrect address and we are unable to retrieve the parcel, we will deem this as a "missing parcel" and you will be covered by this policy. Items will be credited or replaced if available. No refund will be given. 

Parcel damaged in transit

Should your parcel arrive and be damaged in any way by Australia Post and our couriers, we will replace the items if available. Should we not have the item available we will refund you for the item. You will need to contact customer service to arrange to send your parcel back to be assessed by the Returns Team who will make a decision in regards to your case.

NOT COVERED BY THIS POLICY

Transit Delays

Please note that all delivery times are estimated. Miss Runway Boutique does not guarantee delivery dates as we use a third party to deliver your orders. Please refer to our Covid Updates page for any delay updates.

Customer has provided incorrect address

If the customer provides the incorrect address and the parcel is delivered we will not be responsible to recover this item or pay any damages/offer replacements. This is NOT covered by the policy

Parcel safe dropped and stolen

If your parcel is Safe Dropped then stolen from the premises we will NOT be responsible for any damages or replacements of items. You will receive a text message in which you can choose to have your parcel left at your address should you not be home. If you are unsure if your parcel will be safe left at your address please always opt to have a signature on delivery or have it taken to your nearest post office or collection point. 

Please note: All parcels dispatched from Miss Runway Boutique are set to Safe Drop should you not reply to the text message.

CONTACT

Any questions please contact our Customer Care Team on shop@missrunway.com.au