We strongly recommend making an appointment before visiting to avoid being turned away or having to wait. We can get extremely busy on weekends and during school holidays, so please understand that without an appointment, we might not be able to accommodate you.

We require one booking per person for trying on items in our Formal Store.

Dress Registration Policy

To avoid duplicate selections, we register all dresses sold In-Store. During your appointment check-in, our stylist will inform you that we do not sell the same dress in the same colour. However, we may sell the same dress in a different colour to ensure a wider variety of styles is available to our customers. This helps us avoid running out of options and ensures a unique selection for each customer.

Please be aware that dresses purchased online are not automatically registered. If you would like to register an online purchase to prevent any duplicate selections, we kindly request that you call our store. This will ensure a smooth process and help us avoid any double-ups.

Appointment Duration Policy

During peak times, appointments are strictly limited to one hour due to our limited availability of change rooms. Please be mindful of your appointment time and exit promptly if it runs over to accommodate the next scheduled appointment. However, if our schedule allows, we are happy to extend your appointment if we are not fully booked.

To assist us in providing the best service to all our customers, we kindly request that you provide ample notice if you need to reschedule or cancel your appointment. Please use the "reschedule" or "cancel" button in your appointment confirmation email at least 24 hours in advance if you are unable to make your scheduled appointment. This will help us accommodate other customers and adjust our staff schedules accordingly.

We understand that traffic can be unpredictable. If you find yourself running late for your appointment, we kindly request that you call our store to inform us. This way, we can ensure your appointment slot is not given away to another customer.

To ensure a productive and enjoyable appointment, we recommend the following steps:

1. Research Our Collection: Visit our website and explore our collection. If you find specific dresses you'd like to try, take screenshots to show our friendly staff at the beginning of your appointment. This will help streamline your try-on experience.
2. Bring Your Formal Shoes: If you already have your formal shoes, we highly suggest bringing them along. Trying them on with the dresses can help you make the best choice for your outfit.
3. Color Preferences: Let us know if you have any color preferences or if there are colors you'd prefer to avoid. This information will help us recommend styles that align with your criteria.
4. Pinterest Inspiration: If you have a Pinterest board dedicated to formal fashion, please share it with your stylist. This will provide valuable insights into your preferred style, making it easier for our staff to assist you effectively.

Currently, we only offer alterations at our Indooroopilly formal store on Sundays.

We offer a range of dress sizes in-store for you to try on, spanning from size 2 to 24. Additionally, we have the capability to order other sizes if needed. Our goal is to provide you with the best options to ensure a perfect fit for your special occasion.

We encourage all our customers to take photos while trying on dresses. This allows you to revisit the images during your decision-making process, helping you make the best choice for your special occasion. Feel free to capture the moments and styles you love!

We primarily specialize in school formal attire and do not carry dedicated bridal or bridesmaid dresses. However, some brides and bridal parties looking for a less traditional style may find a formal gown that suits their vision.

Under our collection page, you will find which styles are available to try on at which store listed under the product image.