PLEASE NOTE: WE DO NOT CURRENTLY PROVIDE SHIPPING LABELS FOR INTERNATIONAL RETURNS.

   

• Items must be received within 21 days of you receiving the parcel.
• Items must be in their original, resellable condition—unworn, unwashed, with all tags and original packaging (e.g., boxes) intact.
• When we receive a return, we will automatically issue a gift card unless the item is faulty. Gift cards are valid for 3 years, and any unused credit will remain on the gift card.
• Please note that if you received free shipping on your order and decide to return an item, a $10 fee will be deducted from your refund for Boutique Dresses and a $20 fee for Formal Dresses.
• All refund to payment method requests will incur a 15% restocking fee, deducted from the original purchase price, unless the item is faulty. This fee covers our acquisition, postage, and handling costs associated with your order and return. Please contact us if you would like to choose this option.
• We do not accept returns on sale items reduced by 50% or more; these are final sale.
• We do not accept returns on earrings, or undergarments (bras, underwear, swimwear, secret weapons) for sanitary reasons.
• Incorrect sizing or colour selection is not considered a fault.
• All shipping costs, including insurance, will not be refunded or credited.
• We recommend sending returns via registered post, as we do not accept responsibility for lost items.
• Items returned to us that do not meet the above conditions or are returned without prior approval will be sent back to the customer at their own expense.
• All our returns are processed within 1-3 business days by our friendly staff.
• To help the return process run smoothly, please create an account with us if you haven't already done so with your purchase. Ensure you use the same email as the one used to place the order. This allows us to issue the store credit gift card to your account. To register for an account, simply click this link: https://missrunway.com.au/account/register 
• Customer support: shop@missrunway.com.au 

Exchanges

• Our return portal no longer supports exchanges. Please initiate your return to receive a gift card, which you can then use to purchase the desired item in a different variant or choose a new item altogether.
• If you require the product urgently, kindly reach out to our support team for further assistance.

 

We are sincerely sorry to hear that there was a manufacturing fault with your garment!

Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. 

In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.

In accordance with Australian consumer law, we will only provide a refund if the item is faulty and cannot be repaired or replaced. It is at the wholesaler's discretion if an item is deemed faulty which Miss Runway Boutique will first need to check before agreeing to a refund.

Please note the following reasons are NOT considered to be faults:

• Colour variation from online image
• Slight design variation, e.g., placement of lace
• Slight size variation
• Minor imperfections, e.g., loose threads (anything that can easily be cut off with scissors), crease marks, etc.
• Self-inflicted damage to the product, including fabric tear while trying on
• Customer's subjective opinions, e.g., quality, preferences, and/or incorrect fitting.
• For further information regarding the Australian Consumer Law on refunds, please click here.