We dispatch any in stock items within 24-48 hours. We allow a 48 hour timeframe just in case there are stock issues or the items are not 100% perfect before we send them out. Majority of orders placed before 12pm AEST weekdays will be dispatched the same day.

Please note all orders placed after 12pm AEST on Friday, on a weekend or during a public holiday, will be posted the next business day. 

Some in stock formal gowns may require more time for packaging.

Shipping timeframes depend on where you are located and which shipping method is selected at the time the order was placed. Please see our shipping page for your location and timeframes. 

https://missrunway.com.au/pages/shipping

To calculate more accurate delivery times, please visit the following Australia Post link. Simply enter the parcel "from" location as Camira, QLD 4300 and your "to" suburb or postcode.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

* Please note, that shipping timeframes are not guaranteed and we are not responsible for any delays that are beyond our control.

Shipping costs are determined by your location and the chosen shipping method at the time of your order placement. For detailed information on shipping rates and options, please visit our shipping page https://missrunway.com.au/pages/shipping

Free Shipping

We offer free shipping on orders meeting the following thresholds:

• Australia: Orders over $150
• New Zealand, USA, Canada: Orders over $200
• Rest of the World: Orders over $400

Feel free to explore our Shipping Page for more details about our shipping policies.

We offer world wide shipping. 

We have included the option to purchase parcel protection at the checkout which will cover you against any problems that may occur with Australia Post and other couriers. 

This means that you will be eligible for a credit or replacement should something go wrong (please note we DO NOT offer refunds).

If you decide against purchasing parcel protection and your item goes missing or is damaged in shipment, we are more than happy to open an investigation on your behalf to try and locate the problem, however we cannot be held responsible if the parcel cannot be recovered.

More info about parcel protection can be found at the bottom of our shipping page.

https://missrunway.com.au/pages/shipping

For some brands such as Two Sisters the Label, we will have an approximate date listed in the product discription as to when it is expected to arrive at our warehouse. For other brands such as Jadore, Nicoletta, Tania Olsen, MRB The Label, Dream Dresses and Tina Holly, the date of when the item will arrive will be a specified time frame from when you place the order (for example MRB The Label takes approximately 6-8 weeks to arrive in store after you've purchased).

• All Pre-Orders require full payment at the time of order.
• Applies only to items marked as "Pre-Order" beside the name or size. 
• All pre-orders can not be cancelled.
• By placing a pre-order, you accept the above terms.

We will be sure to contact you if there are any further delays to your expected arrival time.

Please note that if you have purchased multiple items in one transaction (some of which may be pre-order and some of which may be in-stock), we will only send out your items once they have all arrived in store.

Unfortunately from time to time, we have items sent back to us as a "Return to Sender". This can be for multiple reasons such as incorrect address, unable to obtain a signature, took too long to collect from local post office, customer refused delivery etc. 

We will contact you if we receive your parcel back to organise what you would like to do. Following are your options:

Tracking information for all parcels can be found on the Australia Post website. You will have received an email with your tracking number shortly after it was sent out from our store.

https://auspost.com.au/mypost/track/#/search

For more detailed tracking of international parcels, you can visit your local post service's website. We have listed a few major countries below for you!

USA

https://tools.usps.com/go/TrackConfirmAction_input

Canada

https://www.canadapost.ca/trackweb/en#/home

New Zealand

https://www.nzpost.co.nz/tools/tracking

China

http://www.chinapost.com.cn/

Hassle-Free Returns Made Easy

We understand that sometimes you may not be entirely satisfied with your purchase. No worries! Our return process is designed to make it simple and stress-free for you.

What to Expect:

• If, for any reason, you're not completely satisfied with your item, you can return it for a store credit, exchange or refund (conditions apply)
• Please ensure that all tags remain attached to the item when initiating the return.
• To start the return process, simply visit our revamped return page, which has been upgraded to streamline the entire process, ensuring your experience is as easy and stress-free as possible.

Please send the returned item/s to: 

Miss Runway Boutique Returns

Shop 2B, 110 Kortum Drive, Burleigh Heads

Queensland, Australia, 4220

In order for us to provide you with a store credit, it must meet the following conditions: 

• Items must be received within 14 days of you receiving the parcel for domestic and 21 days for international orders 
• Be received in its original re-sellable condition (unworn / unwashed and with all tags & original packaging intact) 
• We do not accept returns on sale items reduced by 50% or more; these are final sale. 
• We do not accept returns on earrings, undergarments, eyelashes and fashion essential items for sanitary reasons 
• Incorrect sizing / colour selection is not considered as a fault 
• A 20% restocking fee will be subtracted from the store credit if it does not meet our conditions and is returned to us without prior approval 
• All shipping costs will not be refunded or credited
• Any items purchased with our complimentary free shipping that is returned to us, will have the full shipping cost deducted from the store credit. $10 within Australia and $20 international. 
• All returned shipping to MRB will be covered by the customer. We recommend sending returns via registered post as we do not accept responsibility for lost items 
• Items returned to us that does not meet the above conditions or without prior approval will be returned to the customer at their own expense 

* Credit notes will be issued in the form a Miss Runway e-Gift Card

Once received by our team, we will process it within 48 hours excluding weekends and public holidays. Once the garment is thoroughly checked and meets our return requirements, you will receive an email from us confirming your return has been received along with your store credit amount. You will be able to use your store credit at any point from then within a period of 36 months. 

More information about returns can be found on our Returns page.

https://missrunway.com.au/pages/returns

We are sincerely sorry to hear that there was a manufacturing fault with your garment!Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control. In the case of a manufacturing fault we are more than happy to replace, refund or offer a store credit for the items.

- Please email shop@missrunway.com.au with photos of your faulty item, your invoice number & full name 

Please note the follow reasons are NOT considered to be faults:

• Colour variation from online image
• Slight design variation, e.g. placement of lace
• Slight size variation
• Minor imperfections, e.g. loose threads (anything they can easily be cut off with scissors), crease marks etc
• Customer's subjective opinions on product quality and preference
• Self-inflicted damage to the product including fabric tear while trying on

All shipping costs will not be refunded or credited as stated in our policy. Any items purchased with our complimentary free shipping that is returned to us, will have the full shipping cost deducted from the store credit. $10 within Australia and $20 International from the store credit or refund.

Yes, absolutely! Pop in anytime to our Miss Runway Boutique store with the item/s you wish to return and your receipt which was included in the package.

Our 15% restocking fee only applies if you do not follow the terms of our returns. It will come off the total of your store credit. Here is a list of reasons you may be charged the fee:

- Late returns (after 14 days within Australia and 21 days International)

- You returned a sale item

- The returned item has been perfumed/marked with makeup

- Original packaging is no longer intact

Our Formal Store operates by appointment only. To schedule an appointment, please use the following link: Book an Appointment.

We require one booking per person for trying on items in our Formal Store.

Dress Registration Policy

To avoid duplicate selections, we register all dresses sold In-Store. During your appointment check-in, our stylist will inform you that we do not sell the same dress in the same color. However, we may sell the same dress in a different color to ensure a wider variety of styles is available to our customers. This helps us avoid running out of options and ensures a unique selection for each customer.

Please be aware that dresses purchased online are not automatically registered. If you would like to register an online purchase to prevent any duplicate selections, we kindly request that you call our store. This will ensure a smooth process and help us avoid any double-ups.

Appointment Duration Policy

During peak times, appointments are strictly limited to one hour due to our limited availability of 6 change rooms. Please be mindful of your appointment time and exit promptly if it runs over to accommodate the next scheduled appointment. However, if our schedule allows, we are happy to extend your appointment if we are not fully booked.

Rescheduling or Cancelling Appointments

To assist us in providing the best service to all our customers, we kindly request that you provide ample notice if you need to reschedule or cancel your appointment. Please use the "reschedule" or "cancel" button in your appointment confirmation email at least two hours in advance if you are unable to make your scheduled appointment. This will help us accommodate other customers and adjust our staff schedules accordingly.

We understand that traffic can be unpredictable. If you find yourself running late for your appointment, we kindly request that you call our store to inform us. This way, we can ensure your appointment slot is not given away to another customer.

BRISBANE STORE: 0432 171 152

GOLD COAST STORE: 0435 180 954

Preparing for Your Appointment

To ensure a productive and enjoyable appointment, we recommend the following steps:

1. Research Our Collection: Visit our website and explore our collection. If you find specific dresses you'd like to try, take screenshots to show our friendly staff at the beginning of your appointment. This will help streamline your try-on experience.
2. Bring Your Formal Shoes: If you already have your formal shoes, we highly suggest bringing them along. Trying them on with the dresses can help you make the best choice for your outfit.
3. Color Preferences: Let us know if you have any color preferences or if there are colors you'd prefer to avoid. This information will help us recommend styles that align with your criteria.
4. Pinterest Inspiration: If you have a Pinterest board dedicated to formal fashion, please share it with your stylist. This will provide valuable insights into your preferred style, making it easier for our staff to assist you effectively.

Available Dress Sizes

We offer a range of dress sizes in-store for you to try on, spanning from size 2 to 24. Additionally, we have the capability to order other sizes if needed. Our goal is to provide you with the best options to ensure a perfect fit for your special occasion.

Taking Photos During Try-Ons

We encourage all our customers to take photos while trying on dresses. This allows you to revisit the images during your decision-making process, helping you make the best choice for your special occasion. Feel free to capture the moments and styles you love!

Please contact us on +61 435 826 191 during business hours or send us an email at shop@missrunway.com.au out of hours after placing your order. Where possible we may be able to amend your order before the dispatch process begins. Once the order has been processed and prepared for shipping, unfortunately we cannot make any changes to your order. 

If one of our products is marked as a Pre-Order, it means we currently do not have the item in stock. Pre-order information is available under the product description with an estaimated delivery timeframe. Please refer to the individual item listings for further information. All pre-order items will be dispatched once stock arrives to our warehouse.

More information can be found on our website: https://missrunway.com.au/pages/pre-order-information

If your order has not yet been picked and packed, you certainly can! You will be issued with a gift card for the value of the item/s you would like to cancel. As this is change of mind we cannot offer a refund. This policy also applies to pre-order items. If you have any questions about pre-ordering an item or cancelling your pre-order, please email our team atshop@missrunway.com.au

Please refer to our sizing page for more information about country conversions and measurements: 

https://missrunway.com.au/pages/sizing

We accept Credit Cards, Paypal, Afterpay, ZipPay, and Sezzle.