If the variant you want is marked as a Pre-Order, it means the item is not currently in stock, but we can order it for you. Please take note of the pre-order timeframes mentioned above and let us know your wear date, so we can ensure it arrives on time.
Purchasing more than one item?
Pre-Order items ordered with In-Stock items will be dispatched together. If you want your non-pre-order items sent first, please place two separate orders.
Free shipping on AUS orders over $120
Order by 12pm AEST for same day dispatch
Easy 21 Day Returns online or in-store
RETURN POLICY
Items must be received within 21 days of you receiving the parcel.
Items must be in their original, resellable condition—unworn, unwashed, with all tags and original packaging (e.g., boxes) intact.
When we receive a return, we will automatically issue a gift card unless the item is faulty. Gift cards are valid for 3 years, and any unused credit will remain on the gift card.
Please note that if you received free shipping on your order and decide to return an item, a $10 fee will be deducted from your refund for Boutique Dresses and a $20 fee for Formal Dresses.
All refund to payment method requests will incur a 15% restocking fee, deducted from the original purchase price, unless the item is faulty. This fee covers our acquisition, postage, and handling costs associated with your order and return. Please contact us if you would like to choose this option.
We do not accept returns on sale items reduced by 50% or more; these are final sale.
We do not accept returns on earrings, or undergarments (bras, underwear, swimwear, secret weapons) for sanitary reasons.
Incorrect sizing or colour selection is not considered a fault.
All shipping costs, including insurance, will not be refunded or credited.
We recommend sending returns via registered post, as we do not accept responsibility for lost items.
Items returned to us that do not meet the above conditions or are returned without prior approval will be sent back to the customer at their own expense.
All our returns are processed within 1-3 business days by our friendly staff.
To help the return process run smoothly, please create an account with us if you haven't already done so with your purchase. Ensure you use the same email as the one used to place the order. This allows us to issue the store credit gift card to your account. To register for an account, simply click this link: https://missrunway.com.au/account/register
The customer service was on point! I received my dress in the mail and it was too big. The assistants to return the dress and to have the correct size delivered in time was amazing
Hi Rebecca,
Thank you so much for the review and 5 stars! We're very glad to hear you found our service helpful. Unfortunately sizing errors can happen but we appreciate your patience and we always look for quick resolutions so we can have our customers happy and confident with their gorgeous dress.
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