Kendall Formal Gown - Rust [SAMPLE]

• Items must be received within 21 days of you receiving the parcel.
• Items must be in their original, resellable condition—unworn, unwashed, with all tags and original packaging (e.g., boxes) intact.
• When we receive a return, we will automatically issue a gift card unless the item is faulty. Gift cards are valid for 3 years, and any unused credit will remain on the gift card.
• Please note that if you received free shipping on your order and decide to return an item, a $10 fee will be deducted from your refund for Boutique Dresses and a $20 fee for Formal Dresses.
• All refund to payment method requests will incur a 15% restocking fee, deducted from the original purchase price, unless the item is faulty. This fee covers our acquisition, postage, and handling costs associated with your order and return. Please contact us if you would like to choose this option.
• We do not accept returns on sale items reduced by 50% or more; these are final sale.
• We do not accept returns on earrings, or undergarments (bras, underwear, swimwear, secret weapons) for sanitary reasons.
• Incorrect sizing or colour selection is not considered a fault.
• All shipping costs, including insurance, will not be refunded or credited.
• We recommend sending returns via registered post, as we do not accept responsibility for lost items.
• Items returned to us that do not meet the above conditions or are returned without prior approval will be sent back to the customer at their own expense.
• All our returns are processed within 1-3 business days by our friendly staff.
• To help the return process run smoothly, please create an account with us if you haven't already done so with your purchase. Ensure you use the same email as the one used to place the order. This allows us to issue the store credit gift card to your account. To register for an account, simply click this link: https://missrunway.com.au/account/register 
• Customer support: shop@missrunway.com.au 

See complete return policy HERE

ORDERS INSIDE AUSTRALIA:

AUD $0-$120:

• Standard $10
• Express $13

AUD $120+

• Standard FREE
• Express $13

Shipping time:

• Standard: 2-6 Business Days*
• Express: 1-3 Business Days*

*We reserve the right to exclude free shipping from certain sale events.

*All orders placed after 12pm AEST on Friday, on a weekend or during a public holiday, will be posted the next business day. 

Please see International options and complete shipping information HERE